the customer is...not always right

Rum, beer, women, movies, nice websites, gaming, etc., without interrupting the flow of martial threads.

Re: the customer is...not always right

Postby nianfong on Thu Jun 12, 2008 12:33 am

Stupidity Is The Mother of Repetition
Coffee Shop | Lexington, MA, USA

(There is a huge line of customers waiting on their drinks. An impatient customer who just placed his order assumes the next drink is his and takes it, after I call someone else’s name.)

Customer: “This isn’t hot chocolate.”

Me: “That’s because you grabbed someone else’s drink.”

Customer: “But it isn’t hot chocolate!”

Me: “There are nine people in front of you waiting for drinks. You grabbed the wrong drink.”

Customer: “But it isn’t hot chocolate.”

(I look at the order screen for the name on the drink he took.)

Me: “Is your name ***?”

Customer: “No, and this isn’t hot chocolate!”

Me: “That’s because you took ****’s drink!”

Customer: “It’s not hot chocolate!”

Me: “Hand me the drink and I will remake the person who’s drink you took. I’ll make your hot chocolate, but it will take a few minutes!!”

(Customer hands the drink back to me.)

Customer: “It’s not hot chocolate!”



There Are No Stupid Questions, Just Stupid People
Call Center | Louisville, KY, USA

(As with most customers, once you’ve told them to “right click” on something one time, they can’t help but ask you about it every few seconds…this was a special instance.)

Me: “Alright ma’am, I need you to click on the icon for me.”

Customer: “Right click or left click?”

Me: “By default, always left click, unless I say otherwise.”

Customer: “Alright.”

(5 minutes later…)

Me: “Ok, go ahead and click on that button for me.”

Customer: “Right click or left click?”

Me: “By default, always left click, unless I say otherwise.”

(5 more minutes later…)

Me: “Can you click on that icon for me ma’am?”

Customer: “Right click or left click?”

Me: “By default, always left click, unless I say otherwise.”

Customer: “You already said that like three times!”
Last edited by nianfong on Thu Jun 12, 2008 12:34 am, edited 1 time in total.
User avatar
nianfong
Administrator
 
Posts: 4575
Joined: Wed Apr 23, 2008 10:28 am
Location: SF Bay Area

Previous

Return to Off the Topic

Who is online

Users browsing this forum: No registered users and 13 guests