Stupidity Is The Mother of Repetition
Coffee Shop | Lexington, MA, USA
(There is a huge line of customers waiting on their drinks. An impatient customer who just placed his order assumes the next drink is his and takes it, after I call someone else’s name.)
Customer: “This isn’t hot chocolate.”
Me: “That’s because you grabbed someone else’s drink.”
Customer: “But it isn’t hot chocolate!”
Me: “There are nine people in front of you waiting for drinks. You grabbed the wrong drink.”
Customer: “But it isn’t hot chocolate.”
(I look at the order screen for the name on the drink he took.)
Me: “Is your name ***?”
Customer: “No, and this isn’t hot chocolate!”
Me: “That’s because you took ****’s drink!”
Customer: “It’s not hot chocolate!”
Me: “Hand me the drink and I will remake the person who’s drink you took. I’ll make your hot chocolate, but it will take a few minutes!!”
(Customer hands the drink back to me.)
Customer: “It’s not hot chocolate!”
There Are No Stupid Questions, Just Stupid People
Call Center | Louisville, KY, USA
(As with most customers, once you’ve told them to “right click” on something one time, they can’t help but ask you about it every few seconds…this was a special instance.)
Me: “Alright ma’am, I need you to click on the icon for me.”
Customer: “Right click or left click?”
Me: “By default, always left click, unless I say otherwise.”
Customer: “Alright.”
(5 minutes later…)
Me: “Ok, go ahead and click on that button for me.”
Customer: “Right click or left click?”
Me: “By default, always left click, unless I say otherwise.”
(5 more minutes later…)
Me: “Can you click on that icon for me ma’am?”
Customer: “Right click or left click?”
Me: “By default, always left click, unless I say otherwise.”
Customer: “You already said that like three times!”
